At A-Z Mart, we value your satisfaction and stand behind the quality of our products. However, in rare cases where issues arise, we’ve created a clear and fair return & refund process to support you.

Return Policy

Returns are accepted only under the following conditions:

• The product is damaged during delivery or has a manufacturer defect.

• A return request must be submitted within 3 days of receiving the product.

• Returns will not be accepted for reasons such as change of mind, dislike, or wrong selection.

How to Request a Return:

1. Contact us via our return portal or customer support.

2. Submit your return request within 3 days of delivery.

3. Include a video proof of the product being unboxed (taken as soon as you open the package).

4. Once approved, our team will arrange for pickup and process your return.

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Refund Policy

Refunds are processed under the following terms:

• A refund will only be initiated if the submitted video clearly shows the product is damaged or has a manufacturer defect.

• Refunds are not applicable for reasons like product preference, sizing issues, or delayed delivery.

• Your refund will be processed to your original payment method within 5–7 business days after approval.

Important:

• Refund or return requests without unboxing video proof will not be accepted.

• Requests submitted after 3 days from the date of delivery will be rejected.
  
  Note: A-Z Mart business is operated under Libas ISHRU PVT LTD.